Terms and Conditions

Last Updated: September 29, 2025

These Terms and Conditions (“Terms”) govern your access to and use of nexogeno.com (the “Website”) and any content, features, and services provided by NexoGENO (“NexoGENO,” “we,” “us,” or “our”), including our genetic analysis services delivered from user‑provided DNA raw data files (the “Services”).

By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Website or Services.

Quick summary (not a substitute for the Terms): NexoGENO provides educational genetic ancestry and traits reports based on DNA raw data you upload. We don’t sell test kits, don’t provide medical advice, and process your genetic data under strict privacy controls with deletion by default after 12 months (or sooner upon request). For any questions, email [email protected].

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1) Who we are

• Provider: NexoGENO (legal entity details may be displayed on the Website’s imprint/footer once available).

• Contact: [email protected].

• Privacy: Our data practices are described in the Privacy Policy, which forms part of these Terms.

2) Eligibility & your account

• You must be at least 18 years old to use the Services.

• If you create an account, keep your credentials confidential. You are responsible for activity under your account. Notify us promptly of any unauthorized use.

3) Description of the Services

• We analyze existing DNA raw data files that you upload (e.g., from consumer genetics providers) and generate educational reports (e.g., ancestry—modern and ancient—and basic traits).

• We do not provide clinical services, medical diagnosis, or health treatment; our outputs are informational/educational only.

• We do not collect biological samples and do not sell testing kits.

4) No medical or professional advice

• Content and reports are not medical advice and should not be used to make medical decisions. Always consult qualified professionals for medical, legal, or other professional guidance.

5) Orders, pricing, payments, and taxes

• Prices, available products, and promotions are shown on the Website and may change periodically.

• Payments are processed by trusted third‑party payment processors; we don’t store full card details on our servers.

• You are responsible for any applicable taxes, duties, or fees as required by law.

6) Delivery timeline

• Digital reports are delivered electronically (e.g., download links or account access). Estimated delivery windows are shown at checkout or on the product page; actual times may vary.

7) Refunds & EU right of withdrawal (digital content)

• Because our Services involve personalized digital content that begins processing shortly after upload/purchase, your statutory withdrawal right (if you are an EU/EEA consumer) may not apply after you expressly consent to immediate performance and acknowledge loss of the right of withdrawal once performance starts.

• Before we begin analysis, you may request a cancellation and refund; once processing has started, refunds are generally not available.

• If local consumer protection laws grant you additional mandatory rights, we will honor them.

8) Your responsibilities and permitted use

You agree not to misuse the Website or Services. Prohibited conduct includes (without limitation):

• Violating any applicable law or third‑party rights.

• Uploading content or data you lack rights to share.

• Introducing malware or attempting to gain unauthorized access to systems.

• Scraping, bulk‑downloading, or using bots to access the Website without our prior written consent.

• Using outputs to train models or for automated profiling without our written permission.

9) Your content & licenses

• Your DNA data and uploads remain yours. You grant NexoGENO a limited, non‑exclusive, worldwide, royalty‑free license to use your uploaded files and information solely to provide and improve the Services you requested (e.g., quality assurance, troubleshooting), consistent with our Privacy Policy.

• We do not sell, rent, or lease your personal or genetic data.

10) Privacy and genetic data

• We treat genetic data as sensitive information and handle it under strict safeguards.

• Key points (see the Privacy Policy for full details):

  • Legal basis: performance of a contract (to deliver the report) and your explicit consent for processing genetic data.

  • Retention: personal and genetic data are retained for up to 12 months from report delivery, then automatically deleted; you may request earlier deletion at any time via [email protected].

  • Rights: access, rectification, erasure, restriction, objection, and portability, as applicable under GDPR‑aligned standards.

  • Transfers: when data is processed outside your country, we use appropriate safeguards (e.g., Standard Contractual Clauses).

11) Intellectual property

• The Website, Service workflows, and all content we provide (excluding your uploads) are owned by NexoGENO or our licensors and protected by IP laws.

• You receive a limited, revocable, non‑transferable license to access the Website and use purchased Services for personal, non‑commercial purposes.

• Do not copy, modify, sublicense, reverse‑engineer, or create derivative works from our content or software unless permitted by law.

12) Third‑party links and processors

• The Website may contain links to third‑party sites or use third‑party services (e.g., payment processors). We are not responsible for their content, policies, or practices. Review their terms and privacy notices as applicable.

13) Service changes; suspension; termination

• We may modify, suspend, or discontinue any part of the Website or Services (for example, to address security, legal, or operational needs).

• We may suspend or terminate access if you violate these Terms or if we detect misuse or risk to other users or systems.

• Sections that by nature should survive (e.g., IP, disclaimers, limitations of liability, indemnity, governing law, dispute resolution) continue after termination.

14) Disclaimers

• The Website and Services are provided “AS IS” and “AS AVAILABLE.” We do not guarantee uninterrupted or error‑free operation.

• To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

• This Section does not affect warranties that cannot be excluded under applicable law.

15) Limitation of liability

• To the maximum extent permitted by law, NexoGENO and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, data, or goodwill.

• Our aggregate liability for any claims related to the Services will not exceed the amount you paid for the specific Service giving rise to the claim.

• Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.

16) Indemnification

• You agree to indemnify and hold harmless NexoGENO and its personnel from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or misuse of the Website/Services.

17) Governing law; venue; consumer rights

• Except where prohibited by mandatory local consumer law, these Terms and any dispute will be governed by the laws indicated on our legal imprint or checkout page (without regard to conflict‑of‑laws rules).

• If you are a consumer residing in the EU/EEA or UK, you may benefit from mandatory consumer protections of your country of residence, and you may bring disputes in local courts as permitted by law.

• Nothing in these Terms limits statutory consumer rights.

18) Changes to these Terms

• We may update these Terms by posting a revised version with a new “Last Updated” date. Material changes will be highlighted on the Website. Continued use after changes means you accept the updated Terms.

19) Contact

For any questions about these Terms or the Services, contact:
Email: [email protected]
Provider: NexoGENO

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